App Terms and Conditions – mwrd

1. Introduction

1.1 These Terms and Conditions ("Terms") govern your access to and use of the mwrd mobile application and any related websites or services (collectively, the "App"), operated by mwrd Company Name, a company incorporated in the Kingdom of Saudi Arabia ("we", "us", "our").

1.2 By registering an account, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, you must not use the App.

1.3 These Terms apply to business users only (such as groceries, restaurants, cafés, offices, hotels, and other businesses) who purchase products through the App ("Users", "you"). The App is not intended for individual consumer use.

2. Definitions

2.1 "Account" means the account registered by you on the App.

2.2 "Order" means any order submitted by you through the App for products or services.

2.3 "Supplier" means any third-party supplier, distributor, or wholesaler who offers products through the App.

2.4 "Products" means goods or services offered by Suppliers and available for ordering through the App.

3. Eligibility and Account Registration

3.1 To use the App, you must:

• Be a legally registered business or authorized representative of a business;
• Have the legal capacity and authority to bind that business; and
• Provide accurate and complete registration information, including commercial registration number, VAT number, contact information, and any licenses required by law.

3.2 You are responsible for keeping your Account credentials confidential and for all activities under your Account. You must notify us immediately if you suspect unauthorized use of your Account.

3.3 We may request supporting documents to verify your identity or your business (e.g., CR, tax certificate, commercial license) and may suspend or terminate your Account if verification fails or required documents are not provided.

4. Nature of the Service

4.1 The App operates as an online platform that connects business buyers with Suppliers so that you can browse, order, and purchase Products directly from Suppliers.

4.2 Unless explicitly stated otherwise, we do not own or sell the Products and are not a party to the sale contract between you and the Supplier. The Supplier is solely responsible for the Products, including quality, compliance with applicable laws, warranties, and after-sales obligations.

4.3 We may provide logistics, support, or payment facilitation services for convenience; such support does not change the nature of the contractual relationship between you and the Supplier.

5. Orders, Pricing, and Availability

5.1 You may place Orders through the App by selecting Products, quantities, delivery address, and any other required details.

5.2 All prices displayed on the App are as provided by the Supplier and may be subject to change at any time without prior notice, except for Orders already accepted. Prices may be exclusive or inclusive of VAT and other taxes; this will be indicated where possible.

5.3 An Order is deemed an offer from you to purchase. The Supplier (or we acting on its behalf) may accept or reject any Order at its discretion, including due to stock unavailability, pricing errors, or risk considerations. You will be notified of acceptance or rejection via the App or other communication channels.

5.4 Minimum order quantities, order cut-off times, or special conditions may apply and will be shown in the App where applicable.

6. Delivery and Risk

6.1 Delivery options, times, and applicable fees will be shown in the App at the time of placing the Order. Estimated delivery times are for guidance only and are not guaranteed.

6.2 Delivery may be carried out by the Supplier or by third-party logistics providers. You agree to provide accurate delivery information and ensure that an authorized person is available to receive the Products.

6.3 Risk of loss and title to Products will pass to you upon delivery, unless otherwise stated by the Supplier or applicable law. You must inspect Products at delivery and promptly notify the Supplier (or us, if indicated in the App) of any visible damage, shortage, or discrepancy.

7. Returns, Cancellations, and Refunds

7.1 Returns, cancellations, and refunds are subject to the policies of the relevant Supplier and any applicable Saudi laws.

7.2 Certain Products (such as perishable goods, temperature-sensitive items, or customized Products) may not be eligible for return except where required by law or agreed with the Supplier.

7.3 If you wish to cancel an Order or request a return or refund, you must follow the process described in the App or contact customer support within the stated time limits.

7.4 Any approved refunds will be processed using the original payment method where possible, subject to bank or payment provider timelines and rules.

8. Payments and Credit Terms

8.1 Available payment methods may include cash on delivery, Mada, credit or debit cards, bank transfer, or other methods displayed in the App from time to time.

8.2 By providing payment information, you confirm that you are authorized to use the selected payment method and that the information is accurate.

8.3 Where we or our partners extend deferred payment or credit terms, such terms will be subject to separate conditions (e.g., credit limits, payment due dates, late payment fees). We may review, adjust, or withdraw credit facilities at our discretion.

8.4 You are responsible for all fees, charges, taxes, and duties arising from Orders placed through your Account.

9. Acceptable Use

9.1 You must use the App in compliance with all applicable laws and regulations in the Kingdom of Saudi Arabia and any other jurisdiction in which you operate.

9.2 You must not:

• Use the App for fraudulent, deceptive, or unlawful purposes;
• Interfere with the operation or security of the App or our systems;
• Attempt to gain unauthorized access to any accounts, data, or systems;
• Reverse engineer, decompile, or modify any part of the App;
• Upload or transmit harmful code, spam, or content that infringes third-party rights;
• Use the App to resell or export Products in violation of applicable laws or Supplier policies.

10. Intellectual Property

10.1 All intellectual property rights in the App, including the name "mwrd", logos, designs, software, text, images, and content, are owned by us or our licensors and are protected under applicable laws.

10.2 We grant you a limited, non-exclusive, non-transferable, revocable license to use the App solely for your internal business purposes and in accordance with these Terms.

10.3 You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any part of the App without our prior written consent.

11. User Content and Communications

11.1 If the App allows you to submit reviews, comments, images, or other content ("User Content"), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, display, and distribute such User Content in connection with operating and improving the App.

11.2 You represent and warrant that you have all necessary rights to submit User Content and that it does not infringe any third-party rights or violate any law.

11.3 We may, but are not obliged to, monitor, edit, or remove User Content at our discretion.

12. Disclaimers

12.1 The App and all services are provided on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied, to the maximum extent permitted by law.

12.2 Without limiting the foregoing, we do not guarantee that:

• The App will be uninterrupted, secure, or error-free;
• Any information, prices, or availability shown in the App are always accurate, complete, or up to date;
• Products will meet your expectations or requirements.

12.3 We do not endorse, guarantee, or assume responsibility for any Products or services offered by Suppliers or any third parties.

13. Limitation of Liability

13.1 To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages (including lost profits, lost business, or loss of data) arising out of or in connection with your use of the App, Orders, or these Terms.

13.2 Our total aggregate liability to you for any claims arising out of or in connection with the App or these Terms shall not exceed the total fees paid by you to us (excluding the price of Products paid to Suppliers) in the three (3) months preceding the event giving rise to the claim.

13.3 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

14. Indemnity

14.1 You agree to indemnify, defend, and hold us, our affiliates, officers, employees, and agents harmless from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of:

• Your breach of these Terms or of any applicable law;
• Your misuse of the App; or
• Any claim by a third party relating to your User Content or your Orders.

15. Suspension and Termination

15.1 We may, at our discretion, suspend or terminate your Account or restrict your access to the App at any time, including if we believe you have breached these Terms, provided false information, or engaged in fraudulent or unlawful activity.

15.2 You may stop using the App and request closure of your Account at any time by contacting us, subject to settlement of any outstanding amounts.

15.3 Upon termination, any provisions that by their nature should survive (including intellectual property, limitation of liability, and indemnity) shall continue to apply.

16. Privacy

16.1 Our collection and use of personal data in connection with the App is described in our Privacy Policy, which forms part of these Terms. By using the App, you acknowledge that you have read and understood the Privacy Policy.

17. Changes to the Terms

17.1 We may amend these Terms from time to time. Updated Terms will be posted in the App or on our website with a revised "Last updated" date.

17.2 Your continued use of the App after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the App.

18. Governing Law and Jurisdiction

18.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of the Kingdom of Saudi Arabia.

18.2 The competent courts in the Kingdom of Saudi Arabia shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or your use of the App, without prejudice to any mandatory provisions of law.

19. Contact Us

19.1 If you have any questions about these Terms, please contact us at:

• Email: info@mwrd.io
• Phone: ●
• Address: ●, Kingdom of Saudi Arabia.