Refund Policy
Last updated: Last updated
This policy describes when refunds are available for orders placed through mwrd.
1. Before Payment Verification
You may cancel a request or accepted quote at no cost any time before payment proof is verified by mwrd operations.
2. After Verification, Before Shipment
If you cancel after verification but before the order is shipped, a refund is issued less any non-recoverable supplier fees and a 5% processing fee.
3. Defective or Incorrect Goods
Report defects or wrong items within 7 days of delivery with photos. Verified claims are eligible for replacement or full refund.
4. Refund Method & Timing
Refunds are issued by bank transfer to the account that funded the order, within 14 business days of approval.
Contact
Refund requests: info@mwrd.io.