mwrdالعربية

Privacy Policy – mwrd

Last updated: ●

1. Introduction

1.1 This Privacy Policy explains how mwrd Company Name ("we", "us", "our") collects, uses, shares, and protects personal data when you use the mwrd mobile application and related services (the "App").

1.2 We process personal data in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia and its implementing regulations (the "PDPL"), as well as any other applicable laws.

1.3 By using the App, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

2.1 We may collect the following categories of personal data:

  • Identification: name, national ID or IQAMA number (if required), commercial registration details of your business, position or role.
  • Contact: mobile number, email address, business address.
  • Account: username, password, preferences, settings.
  • Transaction: Orders, invoices, payment status, delivery history.
  • Technical and usage: device information, IP address, logs, app usage information, location (if you enable location services).
  • Communications: inquiries, complaints, support requests, and any content you send to us.

3. How We Collect Personal Data

3.1 We collect personal data directly from you when you:

  • Register an Account or update your profile;
  • Place Orders or make payments;
  • Contact us by phone, email, or through in-App support;
  • Participate in surveys, promotions, or marketing campaigns.

3.2 We may also collect data automatically through cookies or similar technologies when you use the App.

3.3 In some cases, we may obtain data from third parties, such as payment providers, logistics partners, or publicly available sources, where permitted by law.

4. Purposes and Legal Bases for Processing

4.1 We process personal data for the following purposes:

  • To create and manage your Account and verify your identity and business;
  • To process and fulfill your Orders and facilitate delivery;
  • To process payments and manage billing, refunds, and credit;
  • To communicate with you about your Account, Orders, and support requests;
  • To improve, customize, and secure the App and our services;
  • To comply with legal and regulatory obligations (e.g., tax, anti-fraud, PDPL requirements);
  • To send you marketing communications about our services, offers, and promotions (where permitted and with the required consents).

4.2 Our legal bases for processing may include:

  • Performance of a contract with you;
  • Compliance with legal obligations;
  • Our legitimate interests in operating and improving our business;
  • Your consent, where required by law (for example, for certain marketing or location data).

5. Sharing of Personal Data

5.1 We may share personal data with:

  • Suppliers, to the extent necessary for processing and fulfilling your Orders;
  • Payment service providers and banks, to process payments and combat fraud;
  • Logistics and delivery partners;
  • IT and cloud hosting providers, and analytics and support service providers;
  • Professional advisers (lawyers, auditors) where required;
  • Government authorities and regulators, where required by law or to protect our rights.

5.2 We require third parties who process personal data on our behalf to apply appropriate security measures and to process personal data only according to our instructions and applicable law.

6. International Transfers

6.1 Your personal data may be stored or processed on servers located inside or outside the Kingdom of Saudi Arabia.

6.2 Where personal data is transferred outside KSA, we will take steps to ensure that the transfer complies with PDPL requirements, including ensuring adequate levels of protection or obtaining required approvals or permits.

7. Data Retention

7.1 We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting requirements.

7.2 The specific retention period may vary depending on the type of data and applicable legal obligations (for example, commercial and tax records may need to be kept for a minimum number of years under Saudi law).

7.3 When personal data is no longer needed, we will delete or anonymize it in accordance with our internal policies and applicable law.

8. Data Security

8.1 We implement technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or destruction, such as encryption, access controls, and secure storage.

8.2 However, no method of transmission or storage is completely secure. You are responsible for keeping your Account credentials safe and notifying us promptly if you suspect any unauthorized access.

9. Your Rights

9.1 Subject to PDPL and applicable laws, you may have the following rights:

  • Right to be informed about how your personal data is processed;
  • Right to access your personal data;
  • Right to request correction or updating of inaccurate or incomplete data;
  • Right to request deletion of personal data in certain cases;
  • Right to restrict or object to certain processing activities, where applicable;
  • Right to withdraw consent where processing is based on consent (without affecting the lawfulness of processing before withdrawal).

9.2 To exercise your rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

10. Cookies and Similar Technologies

10.1 We may use cookies and similar technologies in the App to enable certain features, improve performance, and analyze usage.

10.2 You can manage cookie preferences through your device or browser settings, but disabling certain cookies may affect the functionality of the App.

11. Marketing Communications

11.1 We may send you marketing messages about our services, offers, and promotions via email, SMS, or push notifications, in accordance with applicable laws and your preferences.

11.2 You can opt out of marketing communications at any time by following the unsubscribe instructions provided in the message or by adjusting your settings in the App. Even if you opt out, we may still send you service or transactional messages (e.g., Order confirmations, security alerts).

12. Children's Data

12.1 The App is intended for business use by adults and is not directed to children. We do not knowingly collect personal data from children under the age specified by applicable law. If we become aware that we have collected such data, we will take steps to delete it.

13. Changes to this Privacy Policy

13.1 We may update this Privacy Policy from time to time. The updated version will be posted in the App or on our website, with a revised "Last updated" date.

13.2 Your continued use of the App after any changes take effect means that you accept the updated Privacy Policy.

14. Contact Us

14.1 If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle personal data, you can contact us at:

  • Email: info@mwrd.io
  • Phone: ●
  • Address: ●, Kingdom of Saudi Arabia.
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